Customer Service

Shipping & Delivery
Items are shipped Mon-Friday and are usually processed within 3-5 business days, unless otherwise noted.
Privacy & Security
Specifically addressed herein is payment information, address information, telephone numbers, and other such data commonly given during an online purchase. Utmost care is taken to maintain the privacy of customers. It is our strict policy not to share, rent or sell such data to anyone under any circumstances. Shopper data is given ONLY to The Isolate IT! online store. Specific information is not used for any other purpose whatsoever, although general statistical data may be generated from the information. At Isolate It!, we believe strongly in personal privacy. This policy is STRICTLY enforced by us and the company that provides our secure shopping cart.
Returns & Replacements
Returns are accepted up to 30 days following the original date of purchase. All return claims should be filed through the steps outlined below. Refunds will be offered for the full purchase price of the order plus taxes. Shipping costs are non-refundable. In order for a product to be eligible for return it must not show any obvious signs of abuse, neglect, intentional damage or modification will not be eligible for a return. All questions should be directed to our Customer Service Department. Returns are processed by the Isolate It! Customer Service Department. Please us our contact form to inquire about a return. A Return Merchandise Authorization (RMA) number will be issued and you will be provided with shipping information for your return. The customer is responsible for the cost of return shipping and Isolate It! is not responsible for products in-transit to our facilities. Return payments will be processed within 3 business days of receipt by our Returns Department. Purchases made on or similar sites must be returned through those sites. We do not accept returns of products purchased indirectly. Please contact your re-seller for detailed return information. For returns, please use the Return Processing Center.
All orders must be placed through our online store, we do not accept credit cards over the phone or via e-mail for your security.
Payment, Pricing & Promotions
All payment is due when ordering. Unless you have negotiated terms with Isolate It! and subsidiaries. Promotion will be applied at time of check out.
Viewing Orders
To vies your orders please log into your account and click the "My Order" section. Or email us.
Updating Account Information
The “Isolate It” Web site (the “Site”) is sponsored by “The Vibration Solution LLC.”. Access to and use of the Site is subject to the terms and conditions of this User Agreement and Copyright Notice and all applicable laws and regulations, including laws and regulations governing copyright and trademark. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS USER AGREEMENT. “Isolate It” reserves the right to change these terms and conditions from time to time by updating this posting. The materials used and displayed on the Site, including, but not limited to text, software, photographs, graphics, illustrations, and artwork, video, music, and sound, and names, logos, trademarks and service marks, except where noted, are the property of “The Vibration Solution LLC.”/”Isolate It” or its licensors and are protected by copyright, trademark, and other laws. Any such content may be displayed solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any such material without the written permission of “The Vibration Solution LLC.”/”Isolate It” . “The Vibration Solution LLC.”/”Isolate It” will use reasonable efforts to include accurate and up-to-date information on this Site, but makes no warranties or representations as to its accuracy. THE SITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, WITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY, AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. NEITHER “The Vibration Solution LLC.”/ “Isolate It” NOR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THIS SITE. Communications or material transmitted to “The Vibration Solution LLC.”/”Isolate It” Online via the Internet are subject to interception or alteration by third parties. Although “The Vibration Solution LLC.”/”Isolate It” Online will treat your information as confidential, we cannot guarantee absolute confidentiality. “The Vibration Solution LLC.”/”Isolate It” is pleased to hear from its consumers and welcomes your feedback regarding its products and the Site. “The Vibration Solution LLC.”/”Isolate It” may post your feedback of products, comments, suggestions, or other material (“Submissions”) so long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. “The Vibration Solution LLC.”/”Isolate It” reserves the right (but not the obligation) to monitor, edit and remove any Submission. By posting or sending us any Submission, you grant “The Vibration Solution LLC.”/”Isolate It” a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. You also grant “The Vibration Solution LLC.”/”Isolate It” and its subsidiaries the right to use the name you submit in connection with such Submission. By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify “The Vibration Solution LLC.”/”Isolate It” against all claims and liabilities resulting from your Submission. “The Vibration Solution LLC.”/”Isolate It” does not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity. The sites to which “The Vibration Solution LLC.”/”Isolate It” Online links are not under the control of “The Vibration Solution LLC.”/”Isolate It”. Accordingly, “The Vibration Solution LLC.”/”Isolate It” makes no representations concerning the accuracy, content or operation of those sites. Provision of the link is not an endorsement, authorization, sponsorship, or affiliation by “The Vibration Solution LLC.”/”Isolate It”. This User Agreement and any disputes arising out of or related to the Site shall be governed by, and construed and enforced in accordance with, the laws of the State of Kentucky. ©2011, The Vibration Solution LLC.